Return Policy
Q: How do I know if my request can be accepted?
Most conventional products are eligible for return requests if the item is kept in original condition. We will review each application carefully and try our best to offer a reasonable solution.
Q: What should I do before returning an item?
Please make sure the product is unused or in good resalable condition, with packaging, labels, and accessories complete. It is also helpful to provide clear details about the issue you experienced.
Q: How long will it take to receive a response?
We cannot guarantee a fixed deadline, but we try our best to review return requests promptly and keep users informed about progress.
Q: Can I choose between refund and exchange?
In most cases, users may indicate their preferred solution. We will try to respect that choice when it is compatible with the product condition and service rules.
Q: Are there any exceptions?
Yes. Personalized custom items and some disposable products may have limited return scope due to their nature. We will try to explain these exceptions clearly before purchase.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
Most conventional products are eligible for return requests if the item is kept in original condition. We will review each application carefully and try our best to offer a reasonable solution.
Q: What should I do before returning an item?
Please make sure the product is unused or in good resalable condition, with packaging, labels, and accessories complete. It is also helpful to provide clear details about the issue you experienced.
Q: How long will it take to receive a response?
We cannot guarantee a fixed deadline, but we try our best to review return requests promptly and keep users informed about progress.
Q: Can I choose between refund and exchange?
In most cases, users may indicate their preferred solution. We will try to respect that choice when it is compatible with the product condition and service rules.
Q: Are there any exceptions?
Yes. Personalized custom items and some disposable products may have limited return scope due to their nature. We will try to explain these exceptions clearly before purchase.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.